Dispute Policy

Any broker named in a complaint or scam alert has a right of reply. We notify the broker and provide a window to respond before publishing.

We publish a negative alert only when it is supported by documented evidence and the broker has had the opportunity to reply. Every change is recorded in an internal audit log.

A broker may dispute a Trust Score or label by contacting us with evidence. We will review, show what data drove the outcome, and correct genuine errors.

Reviews found to be fake, incentivised or astroturfed (in either direction) are removed. We use verification, velocity limits and spam scoring to protect review integrity.

This is a sensible default. Have it reviewed by a qualified lawyer for your jurisdiction, then replace it via the admin CMS (Posts → category “legal”, slug “dispute-policy”). Last updated June 2026.